Frequently Asked Questions

Currently CXM Trading does not provide services to the United States, Canada, the United Kingdom, Sudan, Syria, Iran, North Korea, Russia, Belarus, and Ukraine.

You can contact customer service by sending an email to support@cxmtrading.com

Working hours: 7:00-22:00 Beijing time, outside of holidays, which are announced separately.

As a pure STP/ECN platform, our technology, liquidity and execution framework is designed to enable all customer orders to enter the market. We do not engage in betting against our customers. Supplemented by a powerful global and regional data center network with dedicated high speed internet lines, customer orders are directly cleared with the world's major liquidity pools (LPs), including prime brokers, bank and non-bank bank-level LPs.

CXM was founded in 2015 by a group of Wall Street traders and senior executives with decades of experience in the industry. The executive team comes from all over the world, including the United States, Asia Pacific, Eastern Europe, the Middle East and Latin America. Our strength lies in providing diverse solutions to meet the diverse needs of our customers and partners.

The CXM Group includes brokerage entities authorized and regulated in multiple jurisdictions, including among others CXM Direct Ltd (SVG), CXM Prime (UK), CXM Global (MU), CXM Trading LLC (SVG). Among them, CXM Trading LLC (SVG) is committed to all commercial activities that are not prohibited in the St. Vincent and the Grenadines 2009 Amendment Act (Amendment Act Chapter 149), including but not limited to business, finance, leasing, and transaction services. and other brokerage and training services such as providing foreign exchange, commodities, indices, CFDs, and leveraged financial products. CXM Trading LLC has its registered office at Suite 305, Griffith Corporate Center, Beachmont Kingstown, Saint Vincent and the Grenadines (Company Number: 24912 IBC). CXM Prime Ltd is a company registered in England and Wales with company number 13407617 and is regulated by the UK Financial Conduct Authority (FCA) with regulatory number 966753. The registered address is Office No. 518 Signature by Regus, 15 St Helen's Place, London, EC3A 6DQ, United Kingdom.

CXM Group has multiple operating entities, among which CXM Prime Ltd (UK) is regulated by the Financial Conduct Authority (FRN 966753), CXM Global is regulated by the Financial Service Commission of Mauritius (GB21026337), CXM Trading LLC and CXM Direct LLC are operating within the legal scope of business activities as defined in the St. Vincent and the Grenadines 2009 Amendment Act (Amendment Act Chapter 149).

Since the inception of CXM Group in 2015, CXM has been operating steadily for many years without a single customer fund security incident. The security of customers’ funds is regarded as the paramount priority of CXM. Customer Funds safety is a multi-faceted objective, which includes cutting-edge technological and cyber security tools, payment and transaction channels security, liquidity risk management, segregation of customer funds, strict operational and procedural controls and so on.

$500 USD

CXM Trading MT4 server names start with “CXMTradingLtd-Real”

UnionPay deposits and withdrawals, Alipay deposits, digital currency deposits and withdrawals (USDT, BTC, ETH, LTC and BCH ) , Bank wire.

Please confirm that the account, password and server information you selected are correct. It is also recommended that you copy and paste the password instead of entering it manually. When copying, please be sure to select only the password character area and do not copy it into the space area.

Log in to the backend website and select Forgot Password to reset the backend password yourself?

Log in to the backend and choose to change customer information or contact customer service to change registration information.

For new customers, please contact one of our Account Executives or contact CXM official support support@cxmtrading.com

Log in to the backend website and select Forgot Password to reset the backend password yourself?

10 minutes-30 minutes

Please change your email address to register, or contact your account manager to check whether your email address has been registered.

Log in to the backend and choose to change customer information or contact customer service to change registration information.

For account security reasons, customers are asked to check their registered email and manually enter the verification code provided in the email to confirm their email address.

A popular and technologically advanced trading terminal with access to a depth of market and other advanced solutions.

1. New order types that combine stop orders with limit prices (Buy Stop Limit and Sell Stop Limit) will help you to execute your trading strategies more effectively.

2. MQL5 is a powerful programming language used to create Expert Advisors and indicators.

3. Code Base offers access to a database of technical indicators for efficient market analysis.

4. The MT5 Bridge technology offers access to interbank liquidity.

The MetaTrader 5 trading platform offers more than 20 technical indicators and 12 timeframes. The platform also includes a built-in strategy tester, as well as interactive charts.

On the top Menu bar, select INSERT > INDICATORS.

You can also navigate to the Navigator section and insert chart indicators from there.

Select "Insert">Technical Indicator in the top menu bar. You can also select and insert the corresponding technical indicator in the "Navigation" bar.

In the "Market Watch" window, right-click and select "Show All" to view all trading varieties.

In the menu bar, select Chart > Bar Chart, you can also use the shortcut key (Alt+1)

Added histogram time period options in the menu bar, select "Display">"Toolbar">Period, and you can select the following time period price charts. M1=1 minute chart, M5=5 minute chart, M15=15 minute chart, M30=30 minute chart, H1=1 hour chart, H4=4 hour chart, D1= one day chart, W1= one week chart, MN=one Month chart.

Transaction history can be found in the Account History tab of the Terminal window, right-click and select Options to select your date range: All History, Last Three Months, Last Month, or a Custom Period.

To download your transaction report, you need to open a terminal window and select the Account History tab to generate a transaction report. Right-click the window and select Save As Detailed Report or Save As Report.

Setting up price alerts is easy. Press CTRL+T on your keyboard and select the Reminders tab to open the terminal window at the bottom of the screen.

You can set a price alert in the alert editor window that appears by right-clicking within this window and selecting "Create" on the menu.

CXM Stop-Out ratio is 50%

CXM offers 63 foreign exchange products, 3 precious metals, 5 base metals, 15 stock market index products, 3 energy products, 60 cryptocurrency products, and 135 international stocks.

Gold as CXM's most popular product depends on CXM to provide the best gold spreads, deepest liquidity and best-in-class trade execution in the market. CXM Group is rooted in the institutional market, carefully selects and continuously optimizes its gold liquidity providers (LP), thereby reducing comprehensive transaction costs and improving our customers’ overall trading experience. Unlike many other brokers, our gold spreads are consistent. CXM has multiple liquidity tiers to offer competitive pricing even for large trades. Our gold market depth is up to 7,500 ounces per click and customized bespoke price feeds can be tailored for institutional-level clients.

Thanks to smart order routing algorithms and a strong pool of liquidity providers, CXM Trading achieved an almost perfectly balance distribution ration between positive (3.16%) and negative slippage (3.25%) across all executed orders in 2023. In 2023, orders executed At the requested Price or Better accounted for 96.75% of total orders.

CXM Trading strictly implements the best transaction execution policy. In 2023, 97% of orders were executed at requested Price or Better, setting an excellent benchmark in the industry. With an institutional pedigree, CXM Trading has invested heavily in trading and network infrastructure to ensure it meets the needs of the most demanding professional traders. CXM Trading takes pride in the quality of its trade execution and continually strives to further improve it. The average execution speed in 2023 was 63 milliseconds, consistent with the 2022 data.

Log in to the Member Area → open a real account → select account type (if you cannot choose, please contact the account manager to add the account type group)

Log in to the Member Area → open a real account, please refer to "CXM Customer Account Opening Process" Manual

6

Different deposit amounts have different leverage, and the maximum leverage of CXM is 1:1000. Please refer to the CXM leverage policy for details as follows:

Yes.

Yes, please refer to the "CXM Liquidity Guidelines" for the minimum allowed holding time.

Yes.

Yes. Please refer to the "CXM Liquidity Guide" for the minimum allowed holding time.

$500 USD

UnionPay deposits and withdrawals, Alipay deposits, digital currency deposits and withdrawals (USDT, BTC, ETH, LTC and BCH ) , Bank wire.

Log in to the Member Area→Funds→Transfer funds to operate the transfer by yourself

CXM does not process 3rd party deposits/withdrawals

The customer did not pay the funds in time, did not pay according to the actual amount of the deposit order (underpayment or overpayment resulted in automatic payment), and did not confirm on the last step with the paid button after the payment was completed.

CXM automatically confirms the arrival of your funds for the system. Once the payment channel confirms that the payment is successful, your funds can be immediately transferred to your account. In order to ensure the speed of your funds arriving into your account, please strictly follow the prompts and requirements of each payment channel.

Internal transfers are instant

No

Funds from personal trading accounts cannot be transferred to wallets, and funds from accounts with different names cannot be transferred internally, do NOT allow internal transfers if open positions exist during the weekend

There are no additional handling fees for depositing and withdrawaling money into CXM.

The deposit and withdrawal exchange rate depends on the real-time exchange rate provided by the payment channel

Withdrawals under 500 USDT can be credited instantly. For withdrawals of less than $50,000 USD, the normal processing time is 1 to 2 business days. It takes 3 to 5 business days for orders greater than 50,000 USD.

Follow the principle of enter/exit through the same channel. If deposit came in through UnionPay, then UnionPay must be used for withdrawals. If deposit came in through digital currency, then it must be withdrawn the same way.

If the bank information or personal information filled in for the withdrawal is incorrect, or the bank card exceeds the limit, the withdrawal will fail and will be automatically returned by the system with a rejection status.

Cryptocurrency deposits can be credited to your account instantly，UnionPay deposits are automatically confirmed by the system. Once the payment channel confirms that the payment is successful, your funds can be credited immediately. Cryptocurrency deposit support will be processed as soon as possible after being online.

We only support UnionPay deposits and digital currency deposits (TRC20 and ERC20)

Yes, you can cancel it yourself in the Member Area, or you can contact your account manager to send an email application.

Log in to the Member Area → select funds → select transaction records to view the status bar

If the account has a negative balance, it will be automatically cleared.

You can also withdraw the amount of free margin capital not tied up by the open position. If you would like to withdraw the full amount, you need to first close the position and then apply for the withdrawal

No initial capital is required to open an account.

If the return rate of the provider's trading account is below -85%, the system will automatically hide the account from the ranking list.

Yes, It can

The calculation method is time-weighted Rate of Return (TWR) calculation method also called a geometric mean return: https://www.investopedia.com/terms/t/time-weightedror.asp

Currently, our official website displays the rate of return for all time, which is the current rate of return from the time the trading account was created until now.Current rate of return = ((Previous rate of return/100 +1)*(Hourly rate of return/100 +1)-1)*100

Fee settlement periods are set to the intervals in the guide – performance fee periods, divided into “per transaction”, “daily”, “weekly” and “monthly”.

The "per transaction" basis method is when the performance fee is distributed from each profitable order, and there is no adjustment or reduction for loss orders.

The "Daily", "Weekly" and "Monthly" Performance Fee distribution methods are as follows: the net profit value is calculated within the set period to distribute profit share, that is, total profit - total loss = net profit x performance fee ratio = Performance Fee amount.

Using the periodic settlement method involves the risk of customers withdrawing funds in advance. Since the system cannot restrict the flow of funds in the follower's account in any way during the period of copying services, customers can withdraw funds at any time or transfer funds to other accounts. When fees are settled, (Settlement due to maturity or early termination of the copy by the customer) The account does not have enough funds to deduct, resulting in the risk that the signal provider cannot receive the fee. Our company does not impose any withdrawal restrictions on the followers. Therefore Providers need to take this risk into account when selecting the Performance Fee settlement type. It is recommended to use "Per Transaction" settlement type.

The main account does not have this setting. Only investors have this setting for their own investments. Please refer to the investor registration guide.

Since PAMM only opens the main MT4 trading account for asset manager, the main account only displays the overall funds and positions. Asset manager cannot see the position status of each sub-account in real time through the MT4 software.

You can query asset management order position information in the trading section.

Points do not expire during the first phase of the programme.

Membership tiers are dynamic. On the monthly points reconciliation date the system checks whether your points still meet the threshold for your tier and promotes or demotes you accordingly. Points you spend in the Points Mall — on goods or on cash redemption — do not affect your membership tier.

Points are not awarded in the following cases:

• trades connected with a breach of the negative-balance-protection policy;
• fraudulent trading such as arbitrage;
• clients flagged for abusive trading.

Points are not credited in real time. They are currently settled daily as pending points, and pending points are reconciled at the end of each month. Once reconciled they move into your points wallet, and points in the wallet can be spent straight away.

There is one consolidated purchasing window each month; redeemed goods are purchased and shipped within a month.

No. The Points Mall is synchronised with the client back office, so your Member Area username and password are also your Points Mall login.